Help Center
Simple, non-technical guidance for fixing broken VCF files, understanding import problems, and getting back to your contacts quickly.
Common problems
Start here if something is broken right nowIn-depth guides
Longer walkthroughs and reference materialGetting started
The basics
- What is a .vcf? It’s a vCard contact file that stores one or more contacts. Most contacts apps (Apple, Google, Outlook) can import it.
- Validate & fix a file: Go to /fix, upload your
.vcf, review the results, and click Download fixed file if offered. - Is it safe? Files are processed in memory; results are not stored. See “Limits & Privacy” below.
Popular how-tos
- Export from Apple Contacts: Select contacts → File → Export → Export vCard….
- Export from Google Contacts: Left sidebar → Export → choose vCard (for iOS Contacts).
- Export from Outlook: People → select contacts → Export → choose vCard (.vcf).
- Merge multiple .vcf: Zip them and use the Bulk tab (when available) or concatenate them in a text editor.
- Inspect contacts: Open the file in a text editor; each
BEGIN:VCARD…END:VCARDblock is one contact.
Troubleshooting
Common error types explainedVERSION missing
Every vCard needs a VERSION (e.g., VERSION:4.0). The fixed file may add a safe default.
FN/N issues
FN is the display name; N is the structured name. Missing or malformed values are common import failures.
TEL/EMAIL normalization
Phone numbers and emails are normalized to consistent, standards-friendly formats where safe.
Encoding and line folding
Quoted-printable and long line folding must be valid; we flag and repair common issues.
Limits & Privacy
Retention
We do not persist your uploaded contacts. Logs store minimal request metadata (request ID, status) for operations and abuse prevention.
Encryption
Data is encrypted in transit (HTTPS). At rest, only minimal logs live in provider systems.
Size limits
Typical files up to a few MiB work. Very large files may be refused for safety.
Billing & Accounts
- Free vs paid
- Free runs the validator and shows issues. Paid options unlock repaired file downloads. See pricing for the full breakdown.
- Receipts & refunds
- Manage billing from /account. For billing questions, contact us.
- Cancel anytime
- You can downgrade or cancel from the account portal.
Still need help?
Send us a message and include your X-Request-Id if you have one.